Event Details

The Blue Mountain Chapter of SHRM (Society of Human Resources Management) is pleased to present

Conflict Resolution Skills

Thursday, February 20, 2014, from 8:15-11:45 a.m.  |  2929 Melrose, Walla Walla (Columbia REA)

Unfortunately, conflicts are very common and occur on a constant basis in the workplace. Such conflict costs businesses money. It does not matter if the conflict is employee to employee, employee to management, or employee to client. Each time a conflict develops, the loser is the bottom line of the business in that there is a reduction of productivity, time, and financial resources. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. Using conflict resolution strategies in the workplace will help maintain a healthy work environment.

Join us, along with our presenters Jack Hebner and Gayle Cooper from Fulcrum Dispute Resolution where they explain conflict resolution techniques:

* Listening * Gather the Group * Workplace Impartiality * Broadcast Praise

* Promote Teamwork * The Heart of a Conflict * and much MUCH more!!

Pastries and beverages will be provided.    Cost: FREE to BMHRMA members; $10.00 non-members.

This event has been submitted for pre-approval for HRCI General Credits.

Please send payment to BMHRMA and RSVP to Jennifer Aichele, 2929 Melrose Street,

Walla Walla, WA 99362. For additional information, contact: jaichele@columbiarea.coop

(509)382-2578

Presenters:

Jack Hebner– CPM, Member of WSBA

Mr. Hebner, Executive Director, has served in this capacity since the inception of the Fulcrum Institute in 1993. He received his basic mediation training from CDR Associates in Boulder, Colorado and the Justice Center of Atlanta. Mr. Hebner is the primary trainer of all classes and over the last decade has completed more than 1000 successful mediations. Additionally, Mr. Hebner has provided training for the Idaho Mediation Association annual conference.

Gayle Cooper– CPM

Ms. Cooper, Associate Director, received her Certified Mediation Designation in 1997 having completed more than 1000 hours of successful mediations. She has now completed more than 1300 mediations. She is a member of the Academy of Family Mediators, Idaho Mediation Association, Washington Mediation Association and is current Treasurer for Resolution Washington and sits on the Board of Directors for the Idaho Mediation Association. In addition to scheduling all classes, Ms. Cooper maintains the Clinic’s professional contacts with certifying corporations.

Please RSVP to Jennifer at jaichele@columbiarea.coop